It's all happening on FB

Page 9 of 11 Previous  1, 2, 3 ... 8, 9, 10, 11  Next

View previous topic View next topic Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Tue Jun 21, 2016 9:12 pm

18 minutes to download a 12mb app !! Am I still on dial up ? Are we not in 2016 ?? Had nothing but problems with drop outs , laggy connections and now my phone has no dial tone hasn't for weeks but still waiting for a resolve on that after waiting for a "manager" to call me back a whole day later then was arranged ! But I bet if my payment was a day late you'd soon be in contact !? Paying for 20mb download actually getting 1.3mb on the days it connects ... Your "technical" customer service desk took a while to realise that if a phone had no dial tone it can't make or receive calls so calling me about my problem isnt really going to work on my landline so I was asked to use the online fault reporting system and to my surprise that also was not working due to a "fault" with the system ... Is this some kind of joke that I'm not getting ?

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Tue Jun 21, 2016 9:13 pm

Yet another day gone by and we're no closer to getting our problem solved by the CEO department. We now have to wait another 24 hours to find out what the managers response will be. Here's an idea TalkTalk, why don't you suspend taking on any new customers until you can actually provide your current customers with the service they were promised? If this isn't solved by tomorrow then we will be talking to ofcom. Your "super-fast" fibre broadband is slower than Sky's standard broadband!

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Tue Jun 21, 2016 9:13 pm

An hour on the phone with your customer 'service' centre being asked to press the same actions with our faulty Youview box over and over again, then being asked repeatedly to press the Youview button after explaining that the box is stuck in maintenance mode - and then to be told to wait 8 days for an engineer to visit! Very disappointing all round. Please can you confirm we won't be charged for TV boosts whilst we don't have a working Youview box? After over an hour being passed from pillar to post on the phone, we didn't fancy staying on the line long enough to ask that question of them and wait another hour for an answer.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Tue Jun 21, 2016 9:14 pm

I wish I checked this before talking to you's. I took a deal with you yesterday and told my friends was told to avoid you like the plague. I called to check what happens next and to share my concerns including the connection issues in my area. I just spoke to some idiot who asked me to repeat myself constantly, spoke over me and chucked me to department to department. I eventually got through to your cancellation department after being a customer for less than 24hrs. To be told by the advisor in cancellations that all company's have good and bad and not to listen to the dribble that people talk. She then goes on to tell me next time I'm looking for a deal not to waste talk talks time and cancel so soon. I had to laugh, I thought I was seriously on the radio. Absolute joke. Be ashamed. Customer service is the basics and you can't get that right. Shocking BYE. Back to BT

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Tue Jun 21, 2016 9:17 pm

Talk Talk you need to do something about your customer service. My router isn't working and unless I continually restart it everytime I need to use the broadband network then I can't log in. It's simple isn't it? I need an engineer and a new router - not to have to spend multiple times going through procedures that will result in the same issues! Just asked for customer complaints and they put me through to a department who went home at 6pm. I'm changing supplier that's it.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Tue Jun 21, 2016 9:17 pm

So we've now had talk talk broadband since the beginning of May and have been complaining about our pitiful service the entire time. We've messaged them on Facebook, phoned them and tried every possible way to resolve this. Nothing! We get a phonecall from the ceo department once a day (they won't supply a number to call them directly) and they've made every excuse possible to explain why it's so bad. We've been lied to by an engineer on a house visit, been advised to take our equipment apart by a call centre operator and it's still as bad as the first day we complained. The extra channels that we pay for are unwatchable, basically only one person can use the Internet at any time and it constantly drops out. Please people, don't even consider taking out a contract with this appalling company.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Tue Jun 21, 2016 9:18 pm

Thought you might like to know that we have been in contact with your company and asked to be transferred to the CEO team the operator agreed to this but instead passed us over to another one of his colleagues!!! We are both shocked and appalled at the service we just received! We were asked to upgrade because of slow Internet speeds why on earth would we want to upgrade and pay more when we are not getting what we are paying for! We asked this to the advisor and he couldn't answer it!!!! Sick and tired of going round in circles with your company!!!!!!!!

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:41 am

Into my 4th day of no internet because the router has stopped working. Called Talk Talk on Friday (as soon as it stopped working) and was told a new router would be sent out. Was also offered the YouView box, though what the hell, sure, send me that out, I'll try it. Obviously the router is the more important item needed though!! Received a text message Friday saying my talk talk items will be delivered Monday. Package arrive this morning, YouView box in there with adapters.. NO ROUTER!! Can't even use the box without the router!! Absolutely fuming.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:42 am

I called up to complain and got some woman eating over the phone never asked what the problem was and just kept on saying "mmm mmm" and there were kids screaming in the background. think she was Indian. We were paying for tv services that we wasnt able to access even though our internet speed was more than the minimum requirement. after that phone call I switched to sky and will never ever clear the growing bill with them. Had so many problems with talk talk and there crappy customer service the last thing I would ever do is open a contract with them.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:46 am

Talk talk has continually sent reminders for outstanding balances we do not owe!! As we have never been Talk talk customers but aol customers! Trying to resolve this has been impossible as they don't even acknowledge us as customers even though they then forwarded us to a debt collection agency!! After months of trying we eventually managed to correspond with someone who apologised and admitted we owed nothing. They had been trying to collect direct debit payment from us for money we didn't owe and have been accumulating £10 rejection charges . Guess what arrived today... A reminder of an outstanding balance for £10. If I phone the number on the letter they will tell me I'm not a customer and they can't help me as has been the case numerous times before!!!! Get your act in order talk talk I've had enough of this!!!!!!!!!!

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:47 am

Funny how you don't allow visitor posts! Can someone please help me! I did not have internet for 2 weeks ( when engineer came out it was found the router was faulty! Not my fault) I rung 5 times before the engineer came out. That last call was over an hour and cost me £27! In total the 5calls cost me £64! I had to ring 5 times as every time I rung the incompetent staff told me the problem was fixed! It wasn't. I've been offered£1.64 in compensation! This is a joke and an insult! I've been cut off for asking to speak to a manager 3 times! Why should I pay £64 in call charges because you couldn't fix the problem the first, second, third, fourth or fifth time I rung!

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:48 am

After 3 months of having no premium channels which we are paying for, 2 engineers sent out and numerous phone calls we are still waiting for our issues to be solved and appropriate compensation offered I have just had the phone put down on me after my case was closed yesterday I was waiting fir a call back, they called back it rang twice and stopped no message left only a text to say we will call you the best day now your systems are down and no one is free to talk to me I'm not free in the morning nor prepared to take anymore time off work waiting for engineers and phone calls asking the same questions over and over again I would like an incident manager to call me now please with a resolution and ensure before calling me my notes and case ate read, fully understood and a solution at hand I await your call

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:51 am

What a ridiculous company talk talk is!!! After not receiving a good internet speed I was promised a free of charge engineer to only get someone else ringing me up two days later to say that wasn't the case,I asked to leave the company and they agreed to a free of charge engineer to arrive today! The time slot came and went and no engineer (why should that have surprised me) after chasing this up which consisted of being on hold for 90% of the actual call time I was put through without knowing to the engineers who told me that talk talk hadn't booked he engineer correctly so I have time off work for nothing and they won't compensate for that!! No wonder with the amounts of complaints they have daily! I now have to wait in on a Saturday so I don't have any more time off work for an engineer to arrive! Massive complaint has gone to talk talk for the staff that are rude and incompetent at their job, if the speed issue isn't resolved I will leave and not pay them a penny as a contract works two ways if I'm not getting what they promised why should I pay!! Talk talk book your ideas up and actually give people what they are paying for!!! To say I'm annoyed is an understatement! [?][?]

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:51 am

Talktalk Are usless !!! come to install on Thursday between 8-1 no show! I ring at 2 he turns up at 3 .. it dosnt work . they said it will work when it goes live and could take up till 12 that night, if not ring tomorrow someone will come round . I said I was told it went live already he says no . next day no Internet I ring .. they said I have to wait till Tues . I said not good enough they said they will try mon and to wait I'm and put me on cancel list. no show on Monday i ring there was no space so they will come tues between 9-12 again no show at half 12 I ring ....Someone cancelled my appointment .I had to wait till today between 9-12 i get a phone call at 11:30 hes going to be late .. he comes round .. does exactly same thing the man done when he "installed it" and I done over the phone ! sorry we going to get a specialist .. Your new appointment is tomorrow .... so another day I have to wait in that's 5 days now and with no Internet for over a week . I'm litrally crying I am that angry!

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:52 am

I am leaving as soon as contract expires: since talktalk was hacked in October I have had many, many calls from scammers claiming to be talktalk representatives. I never had this problem before talktalk was hacked and yet talktalk claim that my details were not hacked: DENIAL all the way. Blocking these scammers cannot be done because they with-hold the numbers they are calling from. Talktalk themselves do nothing to help and totally refuse to let me leave without paying balance on contract...I am leaving as soon as I can. I simply no longer have trust or faith in this company.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:52 am

I completely agree, after an ENQUIRY abouth their services they have sent us equipment and issued us a telephone number to a property we haven't even bought yet!!!! We have tried to explan this on numerous occasion and all we keep getting are emails saying they annot deal with anything unless we can forward our account number, which we don't have??????? We have asked them to completely cancel anything they have logged as they have shown in no uncertain ways, the level of thier service...... unfortunately they cannon deal with that request unless we can give them our account number!!!!!

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Mon Jun 27, 2016 11:53 am

I am totally horrified at the service I have experienced to date. When signing up for home telecom service I paid for fast track service which was supposed to result in a phone call that day, this never happened. After I repeatedly called Talk Talk I finally got an appointment booked in - 2 weeks later...hardly fast track. I was told that the engineer would call me before he arrived. The engineer never called me resulting in a missed appointment (I could have popped home in 15mins). I am now told this will result in a missed appointment charge of £130! No one should ever use Talk Talk.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Wed Jun 29, 2016 7:03 am

I have been trying to escape the grips of this insidious company for months now. I keep getting bills for a talktalk mobile phone that I do not have despite being told the account was closed - incidentally it was never opened because I cancelled my broadband order before it went live. I also never activated the SIM that was sent. They are a shower of sh1t

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Wed Jun 29, 2016 7:47 am

I am dismayed by the way you attract new customers and then fail to put things right, if anyone sees the £100 cashback with Quidco for new customers please don’t fall in this trap!. On 27th of May, I made an Upfront payment of £191.16 for a whole year services of SimplyBroadband package. On 31st of May I received an email form TalkTalk stating the following: “Thank you for your TalkTalk order. Unfortunately we were unable to port your telephone number from your existing provider to the TalkTalk network. To ensure that you were not provided with an unwanted new number we have cancelled your order”. I was really surprised by the cancellation as I have never expressed I would have any problem changing the existing telephone number and it seemed a very unconventional approach for a media provider to cancel a service paid upfront for a year without even attempting to contact the client in the first instance.I soon realised the reason why the cancellation was done was to make me place a new order, which will imply my cashback will be declined. You had also stopped my internet services with my previous provider causing even more disruption!. Since then, it has been hours of talking to customer services, endless emails getting me nowhere. All you came back with that it was cancelled and that I would get a refund for my payment. I am still chasing up my refund, you have been delaying with ridiculous excuses like confirmation of my home address, bank account, then offered a cheque….I don’t want to waste more time with you, I want a full refund to my account IMMEDIATELY. It has been now 32 days you are keeping my money!!. Shame on you TalkTalk

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Wed Jun 29, 2016 7:47 am

Oh. My. Goodness. What appalling service. My Dad is the account holder. He is in care. My Mum died in December. I have been trying to cancel the phone and broadband service from Talk Talk to this number since January. I have called and emailed and web-chatted. I have posted LPAs (thankfully the certified copies that cost less than copies of the originals from OPG) TWICE and followed up with letters and calls. Squat. Never received. No idea why I call. Shocking. Have now cancelled Direct Debit in the hope of eliciting a response - even the desired cancellation of service. Or court - that would be fine! PLEASE PLEASE PLEASE cancel the service Talk Talk. If you want to chase the money NOT owed - I can give you solicitor details. Or a trowel. You can dig up my mother and pinch her gold crowns to sell as scrap. I imagine you may even consider doing that. Angry.

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Wed Jun 29, 2016 10:24 am

I am absolutey appalled with thhs company! 13 of june an engineer fitst came out to set up my broadband but he was unable to get up to the phone pole. Was told another appointment would have to be made! No phone call from talk talk still after 5 days so i rang them then had to make an appointment time for someone to ring me back...... I long shifts so gave them a time that i know i would be available what do they do ring me an hiur before! I ring back then have to make another appointment for someone to ring me back i give them a time oh and what happens they ring an hour before! I gets a phone call today luckily i could answer they will get an engineer out on the 6th of july nearly a month after my first appointment at this point i look outside n to my surprise there is an engineer up my phone pole but oh no he cant deal with my connection because it is obviously somebody elses hes dealing with... Stick ur talk talk broadband were it belongs in the bin!

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Sarah on Wed Jun 29, 2016 12:36 pm

I am all out of patience with TalkTalk after 36 days 2 engineer visits numerous telephone calls and 3 HG633 routers which are not working my last phone call yesterday the adviser decided to start all over again with line checks, and suggesting an engineer when it is without doubt the router - all i want is TalkTalk to send a different model of router that actually works - not too much to ask but like talking to a brick wall

Sarah

Posts : 123
Join date : 2014-02-18

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Wed Jun 29, 2016 9:09 pm

Please tell me how to get out of this one :- I had crackling on my telephone so called TalkTalk they wanted me to do tests on the line by removing the plate over the socket I said I cannot do that because I am a power wheelchair user live independently on my own in the community and non of my "employed" staff are around at the moment. So they sent a "Bright Sparks Engineer" he then called for a Openreach Engineer. The openreach engineer was a subcontracted Openreach engineer he disconnected my door entry system that works via the phone this was the First week of May. This door entry system is for my health and safety and ensures that if I need support people can get to me FAST. Without my door entry system my welfare is a HUGE RISK! A further two Openreach Engineers came one found an ants nest in the outside junction box to my bungalow so I arranged some ant power to be put down. Crackling stopped. Anyway this accumulated in a whole re wiring of my home filters on sockets etc fitted by a Bright Sparks Engineer who said an Openreach Engineer needs to be called along with the door entry system representative to fix the door. His regional TalkTalk manager wrote to TalkTalk supporting me stating a BT engineer needs to call. TalkTalk will not send a BT Engineer because the phones are working. Openreach will not send an engineer because they have to get a call from TalkTalk. TalkTalk say it's "an insurance job" but it is not because there is no damage it is just a matter of reconnecting the Door Entry System. TalkTalk have now labeled this a default situation and it is my fault for having a door entry system that does not work with my telephone line as that is in order! I spoke to Ofcom and they said they are not responsible either. I cannot change provider as I have paid up front for my telephone line (last October) If I speak to TalkTalk I can land in either Preston ~ Manchester ~ Glasgow ~ South Africa ~ Philippines ~ or India. I cannot speak to the same person as the "system" does not work like that. I cannot call the man who fitted the door entry system because he wants to take me to court because he spliced through BT's cables that caused my broadband speed to slow down (This was last year) so Openreach and Mr Ridley met at the bungalow to "fix it" and it has worked ever since BUT Mr Ridley said I was responsible for his call out!! I said no Openreach was so he said he would take me to court I said Mr Ridley If you take me to court I will explain that whilst you were fitting the door entry system your representative damaged the water pipes that caused a leak in my utility room that ran down the electric light switch and I had to call an emergency plumber that you did not pay for! I have an advanced care support with TalkTalk so they will come to fix the telephone line within 24 hours. My complaint is now with the "CEO" department of TalkTalk and I do not like my representative she does not understand the situation. She sent me an email yesterday with a list of emails attached to hers WHICH I HAVE NEVER RECEIVED ~ TalkTalk say we are at an impasse and it is my fault and I cannot get any further with TalkTalk What would you do next?

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Thu Jun 30, 2016 3:28 pm

Appalling service both wifi and customer Sid is a total liar been waiting since March to have the problem rectified been charged for engineers that not only said it was talk talks system that was the issue but didn't fix it Hate this company want a full refund and I want you to pay to reconnect me to BT At least they kept their end of their contract

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Going-Going-Gone on Thu Jun 30, 2016 3:29 pm

to anyone who reaches the end of contract BEWARE talktalk will over charge you . My contract was ending 1st April 2016 , so called them end of February 2016 to say i will not be renewing . yet they still billed me for an extra month . They claimed i had not given them notice (i clearly had ) then went on to say i owed another month. Now they send me a letter from a" debt collection agent informing me that i have not paid also saying that a default may have been already been placed on your Credit Reference Agency file. My advice to anyone contacting talktalk is to record your conversation. It is strange that you actually get someone who can speak English if you owe them , otherwise you get someone from a call centre who cannot pronounce yor

Going-Going-Gone

Posts : 146
Join date : 2016-04-24

Back to top Go down

Re: It's all happening on FB

Post by Sponsored content


Sponsored content


Back to top Go down

Page 9 of 11 Previous  1, 2, 3 ... 8, 9, 10, 11  Next

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum